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Customer Experience
Employee Experience
Core XM 3
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An organization’s most valuable asset is an intangible one — its brand. A brand includes many tangible things, such as your products, services or features that are relatively simple to quantify, measure and improve. However, it also includes intangible attributes like how it made customers feel and the meanings and perceptions they associate with your brand. Brand Experience is the practice of bringing all those attributes together to understand how they contribute to the key business metrics and, crucially, how to improve them to drive growth. A brand experience program involves listening to people using research and feedback software to identify your essential brand drivers, monitor changes in your market and competitor landscape, and drive actions at every touchpoint to improve them and grow your company’s overall brand value.
Capture and act on real-time feedback from every touchpoint - from advertising and social media through to customer experience. Integrate your brand, customer, and employee experience data with operational data from across the business to find out what’s really driving your results.
2020年，北京天演融智软件有限公司申请高等教育司产学合作协同育人项目，“大数据”和“机器学习”师资培训项目，以及基于OBE的教考分离改革与教学评测项目已获得批准。我们将会跟更多的高校合作，产学融合协同育人。
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